CitiNow88 Terms & Conditions

Introduction and Acceptance

These Terms & Conditions form a binding agreement between each eligible player and CitiNow88. By registering an account, accessing the platform, placing a sports wager, playing a casino game, accepting a promotion or otherwise using CitiNow88, you confirm that you have read, understood and agreed to these terms together with the Privacy Policy and Responsible Gambling provisions.

If you do not accept any part of this agreement, you must not create an account or continue using CitiNow88. These terms apply whether you access the service from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam or any other location.

Definitions

In this agreement, “account” means the personal player profile registered with CitiNow88. “Player”, “you” and “your” refer to the account holder. “Platform”, “service”, “we”, “us” and “our” refer to CitiNow88 and the gaming services made available through this website.

“Game” includes slots, live casino, arcade, lottery-style products and other permitted gaming content. “Sports wager” includes pre-match and in-play markets for football, EPL, Liga Super Malaysia, UFC and other listed events. “Bonus” includes promotional credit, free play, cashback, loyalty rewards and any similar benefit subject to separate conditions.

Account Eligibility and Local Law

You must be at least 21 years old and have legal capacity to enter this agreement. You must not use CitiNow88 if gambling is prohibited in your location or if any other legal restriction applies to you. Proof of age, identity, address or source of funds may be requested at any time.

Employees, contractors and persons directly involved in supplying games or services to CitiNow88 may be restricted from participating where their involvement could create a conflict of interest.

Registration, Verification and Account Security

Each player may maintain only one personal account unless CitiNow88 gives prior written permission. Registration information must be complete, current and accurate. You must promptly update information that changes, including your residential address, mobile number or payment details.

CitiNow88 may conduct know-your-customer, anti-fraud and security checks. Verification may include reviewing an identification document, proof of address, payment ownership and reasonable source-of-funds information. Services or withdrawals may be limited while required checks remain incomplete.

You are responsible for protecting your password and device. You must not share credentials, allow another person to use your account or access CitiNow88 through another player's account. Suspected unauthorised access should be reported immediately.

Deposits and Payment Methods

Deposits must be made for genuine gaming activity using funds that belong to you and that have been obtained lawfully. CitiNow88 may support MYR payments through methods such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB and Hong Leong, subject to availability and operational checks.

Minimum and maximum transaction values are shown on the relevant payment screen. Payment availability, processing time and limits may vary by method. CitiNow88 does not guarantee uninterrupted access to every payment channel because banks and e-wallet providers may conduct maintenance or apply their own controls.

A payment method should be registered in the same name as the CitiNow88 account holder. Third-party deposits may be rejected, returned or held for review. The service must not be used as a banking facility, money transfer service or means of moving funds without genuine play.

Bonuses, Promotions and Loyalty Rewards

Every CitiNow88 bonus may have specific eligibility rules, wagering requirements, minimum odds, game contribution rates, validity periods, withdrawal caps and maximum stake conditions. Those promotion-specific rules form part of this agreement and should be read before a bonus is accepted.

Unless stated otherwise, bonuses are limited to one per player, household, payment method, device or shared network. CitiNow88 may remove a bonus and associated winnings where there is reasonable evidence of duplicate accounts, coordinated play, low-risk hedging, manipulated wagering or another attempt to obtain an unintended advantage.

Promotional credit generally cannot be withdrawn directly. Eligible winnings become withdrawable only after all stated conditions have been satisfied and the account has passed required verification.

Casino Games and Sports Betting

Game results are determined under the rules displayed for each product. Players should review paytables, RTP information, stake limits and game instructions before wagering. A wager is final once accepted by the CitiNow88 system, except where a confirmed technical error or settlement correction requires action.

Sports markets are settled using official results and the settlement rules displayed for the relevant market. Postponed, abandoned or rescheduled EPL, Liga Super Malaysia, UFC or other events may be voided or carried forward according to those rules. Obvious pricing, participant or market-description errors may result in correction or cancellation.

The account transaction record and CitiNow88 system logs are the primary evidence of accepted wagers, game rounds, balances and settlements, subject to investigation of a credible technical discrepancy.

Withdrawals and Processing Reviews

Withdrawal requests must ordinarily be returned to a verified payment method owned by the player. CitiNow88 may request identity, payment or source-of-funds documents before releasing funds. A request may also be reviewed where transaction activity is unusual, bonus conditions remain incomplete or account information does not match.

Estimated processing times are not guarantees. E-wallet requests may often be processed in under five minutes after approval, DuitNow or FPX requests may take approximately 5–15 minutes, and direct bank transfers may take 15–60 minutes. Bank maintenance, verification and payment partner controls can extend these ranges.

Players must review withdrawal details carefully. CitiNow88 is not responsible for delays caused by inaccurate bank or wallet information supplied by the player. Where permitted, a request may be cancelled before processing, but responsible gambling tools may restrict cancellation.

Prohibited Conduct and Fair Play

You must not use CitiNow88 to engage in:

• fraud, identity misuse, money laundering or unlawful financial activity;
• collusion, coordinated betting, chip dumping or manipulation of a game or market;
• automated scripts, bots, unauthorised software or methods that interfere with fair play;
• abuse of errors, delayed data, incorrect odds, bonus rules or platform vulnerabilities;
• harassment, threats or abusive conduct directed at dealers, support staff or other players;
• attempts to bypass verification, geographic restrictions, deposit limits or self-exclusion.

CitiNow88 may investigate suspicious activity, temporarily restrict an account and request supporting information. Where a material breach is established, affected wagers or bonuses may be voided and the account may be closed, subject to applicable obligations and a fair review of the facts.

Responsible Gambling

CitiNow88 provides gaming for entertainment and does not present gambling as a source of income. Players should set a budget, avoid chasing losses and never gamble with money required for rent, bills, food, education or other essential commitments.

Available protection measures may include deposit limits, session reminders, cooling-off periods and self-exclusion. A player who activates self-exclusion must not attempt to create another CitiNow88 account or use someone else's account. Further information is available through the Responsible Gambling page.

Anyone experiencing gambling-related harm should stop playing and seek support. Talian Kasih 15999 and PENGASIH Malaysia may provide relevant local guidance. GamCare is also a recognised text-only reference for responsible gambling information. No external support link is provided on this page.

Privacy, Records and Security

CitiNow88 processes personal information for account administration, identity verification, transaction handling, security, fraud prevention, responsible gambling and legal compliance. Further details about data categories, retention and player rights are provided in the Privacy Policy.

Calls, chats, transactions and account actions may be recorded where reasonably necessary for security, service quality or dispute resolution. CitiNow88 applies proportionate technical and organisational controls, although no internet service can guarantee absolute security.

Service Availability and Technical Events

CitiNow88 aims to provide stable access but does not guarantee that the platform, every game or every payment channel will always be available. Planned maintenance, provider outages, network failures, device problems or circumstances outside reasonable control may interrupt the service.

If a game round is interrupted, the applicable game provider record will normally determine whether the round completed, resumed or was voided. CitiNow88 may suspend a product while a technical or settlement issue is investigated.

Suspension, Closure and Dormant Accounts

A player may request account closure at any time, subject to completion of verification and settlement of lawful outstanding obligations. CitiNow88 may suspend or close an account for breach of these terms, security concerns, legal risk, responsible gambling reasons or prolonged inactivity.

Before permanent enforcement action, CitiNow88 may provide an opportunity to submit relevant information unless doing so would compromise security, an investigation or a legal obligation. Legitimate cleared balances will be handled according to the account review outcome and applicable rules.

Limitation of Liability and Player Decisions

Gambling involves financial risk and outcomes are uncertain. You remain responsible for your decisions, wagers and losses. Nothing on CitiNow88 constitutes financial, legal or professional advice. Promotional material does not guarantee a particular result or level of winnings.

To the extent permitted under the applicable framework, CitiNow88 is not responsible for indirect or consequential loss arising from events outside its reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded.

Changes, Complaints and Contact

CitiNow88 may revise these Terms & Conditions to reflect operational, regulatory, security or product changes. Material updates will be published on this page with a revised effective date. Continued use after an update constitutes acceptance where legally permitted.

Questions or complaints should include the registered account details, a clear description of the issue and relevant transaction or wager references. The support team will review the available records and provide a response through the appropriate account channel.

Website contact email: [email protected]. This address is displayed as plain text and is not a clickable link.