CitiNow88 Privacy Policy

Introduction

CitiNow88 ("we", "us" or "our") operates the online casino and sports betting platform accessible at citinow88.cam. This Privacy Policy explains our practices regarding the collection, use, storage, disclosure and protection of personal information when you access or use the CitiNow88 service as a player, visitor or account holder.

By registering an account, making a deposit, placing a wager, accepting a promotion or otherwise using the CitiNow88 platform, you acknowledge that you have read and understood this Privacy Policy. This policy forms part of the CitiNow88 Terms & Conditions.

CitiNow88 provides services to players across Malaysia, including Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru and other cities. Where applicable laws impose specific requirements relevant to players in those locations, we aim to reflect them within this policy.

Definitions

Throughout this Privacy Policy, the following terms carry these meanings:

• "Personal Data" — any information relating to an identified or identifiable natural person, including names, contact details, financial information, device identifiers and behavioural data associated with an account.
• "Processing" — any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Player" / "You" — any individual who opens or uses a CitiNow88 account, regardless of whether they deposit funds or play games.
• "Platform" — the CitiNow88 website, mobile interface and any associated services made available through the domain citinow88.cam.
• "Service Providers" — third parties engaged to support CitiNow88 operations, including payment processors, game content providers, identity verification suppliers and infrastructure partners.
• "KYC" — know-your-customer verification, the process used to confirm a player's identity, age, address and, where necessary, source of funds.

Personal Data We Collect

CitiNow88 collects personal data through registration, platform use, payment activity and communications. The specific categories depend on how you interact with the platform.

Registration and Identity Data

When you create a CitiNow88 account we collect:

Government-issued identification and proof of address may be required to complete KYC verification before withdrawals or higher transaction limits are available on your account.

Financial and Transaction Data

To process MYR deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB and Hong Leong, we may collect:

Full payment card or bank account numbers are not stored by CitiNow88; tokenised references provided by regulated payment processors are used where applicable.

Gameplay and Activity Data

We record wager amounts, game selections, session duration, bonus usage, login times and platform navigation. This data supports account administration, fairness assurance, responsible gaming monitoring and the personalisation of promotions relevant to your activity — including EPL, Liga Super Malaysia or UFC betting patterns where applicable.

Technical and Device Data

When you access CitiNow88, our systems may record your IP address, browser type, device identifiers, operating system, language preference and connection information. This data is used for fraud detection, security monitoring and service optimisation.

Communications Data

Conversations via live chat, email, or support ticket are retained to support query resolution, quality review, dispute investigation and compliance obligations.

Purposes of Data Processing

CitiNow88 processes personal data for the following purposes:

• Creating, verifying and managing your CitiNow88 player account;
• Processing deposits and withdrawals in MYR via supported Malaysian payment channels;
• Conducting KYC, age verification and anti-money-laundering checks as required;
• Delivering casino games, sports betting markets and platform features;
• Administering bonuses, promotions, loyalty rewards and the VIP programme;
• Providing 24/7 customer support and resolving account queries;
• Detecting, investigating and preventing fraud, collusion, money laundering and abuse;
• Monitoring for responsible gambling indicators and applying player protection tools;
• Maintaining platform security, network integrity and system stability;
• Meeting legal, regulatory and record-keeping obligations;
• Sending transactional account communications, security alerts and service updates;
• Sending promotional communications about CitiNow88 offers where you have not opted out.

Lawful Basis for Processing

CitiNow88 processes personal data on the following lawful bases, depending on the specific processing activity:

• Contractual necessity — processing required to register your account, process payments, settle wagers and provide the CitiNow88 service you have requested.
• Legal obligation — processing required to comply with applicable anti-money-laundering, identity verification and record-retention requirements under relevant international frameworks.
• Legitimate interests — processing necessary for fraud prevention, security monitoring, responsible gaming surveillance, platform improvement and dispute resolution, where these interests are not overridden by your fundamental rights.
• Consent — processing of data for marketing communications and, where applicable, the use of non-essential cookies or tracking technologies. Consent may be withdrawn at any time via account settings or by contacting support.

Sharing of Personal Data

CitiNow88 does not sell or disclose personal data to unrelated third parties for their own commercial purposes. Data may be shared in the following circumstances:

• Service Providers — identity verification suppliers, payment processors, game content providers, cloud infrastructure operators and cybersecurity partners who are contractually bound to process data only on CitiNow88's instructions and to apply appropriate security measures.
• Payment Partners — the operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB and Hong Leong receive the minimum data necessary to authorise and settle each MYR transaction.
• Legal and Regulatory Requests — data may be disclosed to law enforcement, financial intelligence units or regulatory bodies when CitiNow88 receives a lawful request, court order or legal obligation requiring disclosure.
• Fraud Prevention Networks — where permitted, account risk signals may be shared with industry fraud-prevention systems to protect all players from fraudulent account activity.
• Business Transfers — in the event of a merger, acquisition or asset sale, player data may be transferred to a successor entity, subject to continued protection consistent with this policy.

International Data Transfers

CitiNow88 operates within an international online gaming context. Personal data may be processed or stored on servers located outside Malaysia. Where data is transferred internationally, CitiNow88 applies appropriate contractual or technical safeguards to protect the information in transit and at the destination location.

Specific game content, live casino streaming services and identity verification processes may involve data centres or service providers located in jurisdictions including Europe and Southeast Asia. All such providers are assessed against reasonable data protection standards before engagement.

Data Retention

CitiNow88 retains personal data for as long as necessary to fulfil the purposes described in this policy, including:

• Active account records — retained throughout the lifetime of the player account, including any applicable self-exclusion or closure period during which access is restricted.
• KYC and identity documents — typically retained for a minimum of five years after account closure or the last transaction, in line with international anti-money-laundering standards.
• Transaction records — retained for a minimum of five years to support audit, dispute resolution and legal compliance.
• Support communications — retained for a period proportionate to the nature of the query, typically between twelve months and three years.
• Marketing preferences — retained until you withdraw consent or we receive a valid erasure request, subject to ongoing legal obligations.

Following expiry of applicable retention periods, personal data is deleted, anonymised or aggregated so that it can no longer be associated with an individual.

Security Measures

CitiNow88 applies proportionate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure or destruction. These measures include:

• 256-bit TLS encryption for all data transmitted between your device and CitiNow88;
• Encrypted storage of sensitive personal and financial data at rest;
• Role-based access controls restricting internal staff access to personal data;
• Continuous monitoring for anomalous account behaviour and intrusion attempts;
• Two-factor authentication availability for all player accounts;
• Regular security assessments and vulnerability reviews of the platform.

No transmission over the public internet can be guaranteed completely secure. Players should protect their own account credentials, avoid using shared devices without logging out, and report any suspected unauthorised access promptly.

Cookies and Tracking Technologies

CitiNow88 uses cookies and similar technologies to operate the platform, maintain session security, analyse usage patterns and deliver relevant content. Cookie categories used on the platform include:

• Strictly Necessary — essential for platform login, session management and security. These cannot be disabled without preventing core service functionality.
• Functional — used to remember your language preferences, display settings and login state across sessions.
• Analytics — used to understand how players navigate the platform, which games and markets are most accessed, and where technical errors occur — supporting ongoing platform improvement.
• Marketing and Personalisation — used to deliver promotions and content relevant to your gaming interests and account activity, subject to your consent where required.

You may manage non-essential cookies through your browser settings. Disabling analytics or marketing cookies does not affect your ability to use the core CitiNow88 platform.

Age Restriction — 21+ Only

CitiNow88 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals below this age threshold. Age verification is a mandatory step in the KYC process, and accounts where the registered player is found to be underage will be closed immediately.

Your Rights and How to Exercise Them

Subject to applicable legal obligations — including active KYC requirements and anti-money-laundering record-keeping rules — you may exercise the following rights with respect to your personal data:

• Access — request a copy of personal data held about your CitiNow88 account, transaction history and verification records.
• Rectification — ask us to correct inaccurate personal data, such as a misspelled name, outdated address or incorrectly recorded contact number.
• Erasure — request deletion of personal data where it is no longer required for the purpose for which it was collected, subject to overriding legal retention obligations.
• Restriction of Processing — ask us to limit the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being investigated.
• Objection — object to processing based on legitimate interests, including the use of your data for direct marketing communications. You may unsubscribe from marketing emails at any time.
• Consent Withdrawal — where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact the CitiNow88 support team with your registered account details, a clear description of your request and, where required to confirm identity, a suitable verification document. We aim to acknowledge requests within a reasonable timeframe and to provide a substantive response thereafter.

Changes to This Privacy Policy

CitiNow88 may update this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements, payment processing arrangements or platform operations. The revised policy will be published on this page with an updated effective date.

For material changes that significantly affect how your personal data is processed, we will provide notification through account communication channels where practicable. Continued use of CitiNow88 following the publication of an updated policy constitutes acknowledgement of the revised terms where permitted by applicable law.

Contact

For any privacy-related queries, data subject requests, or concerns about how CitiNow88 handles your personal information, please contact our support team.

Support email: [email protected]

The email address above is displayed as plain text only and is not a clickable link. Please copy it manually into your email application. Our team is available 24 hours a day, seven days a week, via live chat on the CitiNow88 platform for the fastest response.